Your privacy is important to us
Kitty DoLittle is committed to protecting the privacy of all our visitors and customers.
We will not disclose information about our customers to third parties except where it is an essential part of the purchasing process, carrying out credit and other security checks and for the purposes of research and analysis, or on those occasions where we have your written permission to do so.
We will not sell your name, address, e-mail address, or any other personal information to any third party.
Communicating with you
If you have made a purchase from our shop, we would like tell you about new products or services, about new designers and labels, and other Kitty DoLittle activities. We will communicate with you via e-mail, text alert, post and sometimes by telephone, depending on the information.
All Kitty DoLittle registered users may opt-out of receiving marketing communications from us. If you do not wish to continue to receive communications from us, you should opt-out by emailing us at customercare@kittydolittle.com. If you are already registered, login and access 'My Account'. Or, click on the ‘unsubscribe’ link in any email communication that we send to you.
Use of Cookies (detection technology)
Cookies are used on our website and they help you and us by remembering your email address or other pieces of information for you. If you have registered with us, then your computer will store an identifying cookie which will save you time each time you re-visit Kitty DoLittle.
What is a cookie? A cookie is piece of code in a file. It is sent to your computer and is stored on your hard drive. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent. This will affect all the sites you visit, not just Kitty DoLittle.
This privacy policy sets out how Kitty Dolittle uses and protects any information that you give Kitty Dolittle when you use this website. Kitty Dolittle is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Kitty Dolittle may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
What we collect
We may collect the following information:
- name
- contact information including email address
- demographic information such as postcode
- other information relevant to customer orders
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at customercare@kittydolittle.com
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to customercare@kittydolittle.com
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above email address. We will promptly correct any information found to be incorrect.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
| COOKIE name | COOKIE Description |
|---|---|
| CART | The association with your shopping cart. |
| CATEGORY_INFO | Stores the category info on the page, that allows to display pages more quickly. |
| COMPARE | The items that you have in the Compare Products list. |
| CURRENCY | Your preferred currency |
| CUSTOMER | An encrypted version of your customer id with the store. |
| CUSTOMER_AUTH | An indicator if you are currently logged into the store. |
| CUSTOMER_INFO | An encrypted version of the customer group you belong to. |
| EXTERNAL_NO_CACHE | A flag, which indicates whether caching is disabled or not. |
| FRONTEND | You sesssion ID on the server. |
| GUEST-VIEW | Allows guests to edit their orders. |
| LAST_CATEGORY | The last category you visited. |
| LAST_PRODUCT | The most recent product you have viewed. |
| NEWMESSAGE | Indicates whether a new message has been received. |
| NO_CACHE | Indicates whether it is allowed to use cache. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history if you have asked the site. |
| POLL | The ID of any polls you have recently voted in. |
| POLLN | Information on what polls you have voted on. |
| RECENTLYCOMPARED | The items that you have recently compared. |
| STF | Information on products you have emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
| VIEWED_PRODUCT_IDS | The products that you have recently viewed. |
| WISHLIST | An encrypted list of products added to your Wishlist. |
| WISHLIST_CNT | The number of items in your Wishlist. |
Use of Analytics and Statistics
We may disclose aggregate statistics about the number of visitors to this Website or the number of purchases made, as may be required by financial partners. We will ensure your anonymity. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies embedded in the site (see above ‘Detection Technology’ paragraph). Detection technology provide statistical information about how the site is being used, like the most popular and least popular pages; how long a customer or visitor has stayed on a page; and the path they took while they were visiting the site.
Kitty DoLittle uses and stores this type of information to help it improve the services to its users. Further information regarding the way in which this information is obtained and used can be obtained by contacting us at customercare@kittydolittle.com
Transmitting your Information
Once we have received your information, we will use strict security measures to try to prevent unauthorised access. The information that we collect from you may be transferred to, and stored at, a destination outside within the London area for purposes of business continuity, or order processing.
Transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk.
Disclosing your information
There are only a couple of scenarios where we may be required to disclose your personal information to third parties:
1) If Kitty DoLittle is acquired by a third-party, personal data which we hold about our customers may be one of the transferred assets; or
2) If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of Kitty DoLittle, our customers, or others we will do so accordingly. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Third-party sites
The Kitty DoLittle site contains links to and from our partners and other third parties. Please note that our Partners and Third Parties have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Updates to your details
We are happy to update the details you have provided to us. You may do so by contacting us via customercare@kittydolittle.com. Or, you may edit your details at the time of purchase.
Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password created and submitted when you registered.
So it is important that you keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. If you use your browser's password memory function, it will permit other people using your terminal to access your Kitty DoLittle account and personal information. Kitty DoLittle cannot be responsible or liable for any information accessed in this manner.
Access to your information
You have the right to access the information which Kitty DoLittle holds about you and your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £30 to meet our costs in providing you with details of the information we hold about you.
Contact with us
We appreciate hearing from our customers. It helps us to gauge whether we’re doing a good job or not. We know your time is precious, so when you do take the time to write, we will respond promptly and accordingly. We want you to be happy with our service and satisfied by the quality of our content and products. If you aren’t satisfied, we’ll do our best to make it right. If you are satisfied, please spread the word.
If you have any questions or feedback about this privacy policy, please do not hesitate to contact the Kitty DoLittle team at customercare@kittydolittle.com, who will be happy to answer any questions you may have.